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Original topic:

Smart switch will only gets so far and stop

(Topic created: 09-28-2023 06:05 PM)
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Anonymous
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Samsung Apps and Services

After leaving Beta I had to reset my phone and I couldn't use smart switch to backup, so I saved what I could. Reset phone and now when I try to use smart switch it gets so far and that's it... Any one else have this problem...?? 

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user_ams007
Planetary Samsung Care Ambassador
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Samsung Apps and Services
Try clearing the cache from the Samsung Smart Switch application ,also how exactly did you backup your data with Samsung Switch, USB-C or desktop or laptop?

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Solution
user_ams007
Planetary Samsung Care Ambassador
Options
Samsung Apps and Services
Try clearing the cache from the Samsung Smart Switch application ,also how exactly did you backup your data with Samsung Switch, USB-C or desktop or laptop?
Anonymous
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Samsung Apps and Services
I hooked up my phone to my laptop and copied the folders with what I was looking for and saved them to my laptop and put them back when I was finished with the reset.
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Anonymous
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Thanks for the suggestion and it worked. Appreciate it