Original topic:

Secure folder password

(Topic created: 11-03-2025 06:27 AM)
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Kastr
Constellation
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Samsung Apps and Services

I have secure folder and before today I was able to access it easily, however I forgot the password and I can't use biometrics because I restarted my phone, and no forgot password button is showing and I couldn't unlock my phone remotely,  what can I do?

 

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GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

If you've forgotten your password to sign into your phone the only way to regain access is to do a factory reset to remove the phone password.  You will then need setup your phone with the same Google Account and Samsung Accounts that's on the phone and perform a restore from backup to restore your phone.



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Srb79
Comet
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Samsung Apps and Services
Reset secure folder. You will loose everything inside of it. There is no other way
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GaryB82
Galactic Samsung Care Ambassador
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They restarted the phone and can't access the phone now since they can't remember the phone password so they would be required to factory reset the phone to remove the phone password.



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Oxford
Honored Contributor
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"...before today I was able to access it easily, however I forgot the password..." So, you had easy access and then your password just vanished from your memory? Why do I find this hard to believe? Is it really your phone?
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meself
Honored Contributor
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Samsung Apps and Services
Factory reset
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