I am having trouble with my RING app, it switched me from owner (S25+) to shared user and made my husband's phone the owner (23 Ultra) after we had changed this with tech support online with RING 2 months ago. My internet is now also dropping for several seconds to minutes throughout the day affecting all of my devices. Didn't have this problem before update. I have deleted cache in RING app on both phones. RING online support spent 2 hours online with me and were not able to diagnose or remedy problem.
Please read the post on which you commented for detailed advice on third party apps. This is not a Samsung issue. You will need to contact Ring (Amazon) support regarding issues with their app.
It may be an issue with your specific account, as I have not experienced any issues with my Ring products post-update.
I will download file you suggested. I have already deleted apps from both phones and reinstalled from Play Store to no avail. As I said I have spent 2 hours on the phone with RING speaking to more than one person who tried to resolve the issue but no one could find the source. Thank you for your help.
