Purchased Wallpapers have gone missing?

[Swifty1]

Hi all,...I'm hoping someone can help me solve what I can't 🙂

Back on the 9th Oct 25, I purchased all on the same day, 29 wallpapers from the Galaxy Store, with my then-old Galaxy S8 phone, they are in "My Stuff". Five days ago, I upgraded my phone to an S23 Plus, used Smart Switch to transfer all my data, and then swapped my SIM card (it's 5G and the same size). No problems so far. When I went to change my wallpaper, the "My Stuff" folder was empty! Searched Google, maybe Smart Switch had missed it, so I did it again "My Stuff" folder was STILL empty!

So, I go to Galaxy Store, in My Apps > Apps > Themes > Wallpapers, and I only have the one wallpaper I purchased on Dec 2, 2025? Where are all the other 29 wallpapers purchased on the 9th Oct 25? And how do I get them back? Have I missed something? Am I searching in the wrong place? 

Thanks for any help you can offer 🙂

Regards, Swifty1

[Mujibar]

Go to "purchased items"

[Swifty1]

Hi, but I don't have that? Tried going through all, but the only one I have is my purchased Dec 2nd one....The only proof of purchase is the PayPal receipts I have!!

[Mujibar]

It's under Galaxy Themes. Long press your home screen and select "themes."

[Swifty1]

Oops sorry....But after pressing "Purchased Items" ???? Not even the New one 2nd Dec? Or under Wallpaper, or Icons...Nothing!

[Mujibar]

Stupid question, but are you signed in on the new phone with your Samsung account?

[Swifty1]

Yes, I am...Not silly though, I'm getting used to the new phone a little different than the old S8 🙂

[Mujibar]

I think you'll have to contact Samsung about your purchases. Go to the Galaxy Store menu, tap the cog in the upper right corner, scroll all the way to the bottom, and tap "contact us."

[Swifty1]

Thank you for that....That would have been my next question, I can't seem to get passed the chatbot on the website

[Mujibar]

If you go to FAQ on that "contact us" page, there is a "text us" option, which might get you further than the chatbot.