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Original topic:

Accounts compromised after leaving phone with an ex

(Topic created: 07-06-2025 09:07 PM)
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KevIn2Deep
Constellation
Options
Samsung Apps and Services

So the Samsung account, Google accounts that were my main and back-ups have been compromised with like 15 years of data,  photos etc. It's strange that the phone doesn't show up here on registered devices? Must have removed it. Straight nightmare. Any recommendations? Just want the photos and security back...

1 Solution


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Solution
realaud
Honored Contributor
Options
Samsung Apps and Services

You will likely have to contact Google with proof of identity in order to reclaim your account. Do the same with other apps she commandeered. Immediately change the passwords of any other apps that have not yet been compromised - and I hope you did not use the same passwords for your banking apps. If you did, notify your bank(s) that no one besides you is authorized on your account and have them lock it down with a security code that only you know. File a police report against her for identity theft.


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3 Replies
meself
Honored Contributor
Options
Samsung Apps and Services
I would guess the ex perhaps got it or changed password
KevIn2Deep
Constellation
Options
Samsung Apps and Services
Yes, when I moved out accidentally leaving my old galaxy s10e there, she was able to login to Google and other apps, changing the login credentials and removing my new galaxy from the recognized devices 😮
Solution
realaud
Honored Contributor
Options
Samsung Apps and Services

You will likely have to contact Google with proof of identity in order to reclaim your account. Do the same with other apps she commandeered. Immediately change the passwords of any other apps that have not yet been compromised - and I hope you did not use the same passwords for your banking apps. If you did, notify your bank(s) that no one besides you is authorized on your account and have them lock it down with a security code that only you know. File a police report against her for identity theft.


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Please mark any response that helped you as your solution.
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