Samsung T7 external drive not visible

[Ajf5197]

I am unable to view files on my Samsung external drive when connected to my s25 ultra. Samsung magician shows it being connected and readable but when I go into My Files app it is not visible. Anyone having this issue? Any suggestions?

[Tom6068]

@Ajf5197 Unplug the cable then connect the devices again. Then a notification should popup in the status bar on that. Open that as it will be regarding a USB connection which will open the USB settings , and select "transfer files/Android auto" and see if that helps.

[Ajf5197]

Did not help unfortunately...im not even getting that popup message. Only message I get is that a device was removed and to restart my phone. And I know the drive is not corrupted because it works fine on my tab 10

[USBetaModerator3]

Hello,

Thank you very much for sharing your feedback.

To help us investigate further, please submit an Error Report through the Samsung Members app immediately after reproducing the problem:

1. Open Samsung Members → One UI Beta Program → Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure “Send system log data” is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue.

We apologize for any inconvenience and appreciate your support in helping us improve the Beta experience.

Best regards,
One UI Beta Team