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Original topic:

S25 Ultra: The alarm sounds are not working; it keeps saying "unsupported files

(Topic created: 05-29-2025 04:15 PM)
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userz9T5fl0yLK
Asteroid
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S25 Ultra: The alarm sounds are not working; it keeps saying "unsupported files"
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4 Replies
Youu
Honored Contributor
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Have you tried updating the clock app
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userz9T5fl0yLK
Asteroid
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I just updated the clock app, and the alarm app is working I just updated the clock app, and the alarm app is working now.

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theblackcobra
Red Giant
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You need to go to the Galaxy Store and update the Clock app and the alarm will sound once again.
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USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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