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Sunday in
QuestionsHi all
Solved! Go to Solution.
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Monday in
QuestionsHello,
Thank you for your participation in Beta program.
Again, we apologize for the inconvenience with your current situation (unable to backup on Smartswitch, submitting error report via Members channel, unable to factory data reset, inability to rollback to One UI 6.1.1...). Due to the possible "instability" of the Beta software, we always try to inform our participants to backup the data in case these kinds of criticial issues occur during the Beta program.
You can still try to back up your current data to either Samsung or Google cloud without depending on the Smart Switch app, and try to factory data reset your device, as this is the best "solution" to resolve your current rebooting issue after several flashing.
There are numerous reasons that your device may be undergoing this issue (multiple system apps crashing due to ineligibility in One UI 7 version, optimization...etc).
Although it is painful to wait until Beta 3 (possible fix), we kindly ask you to try the Factory Data Reset (or clear cache from safe mode) after backing up your data on cloud as a best temporary solution for now.
Steps to Wipe Cache:
1. Turn off the device.
2. Press and hold the Volume Up key and the Power button.
3. When the Android logo displays, release both keys.
4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
5. Press the Volume down key several times to highlight Wipe cache partition.
6. Press Side key to select.
7. Press the Volume down key to highlight Yes, then press the Side key to select.
8. When the process is complete, Reboot system now is highlighted.
9. Press the Side key to restart the device.
Regards,
One UI Beta Team
Regards,
One UI Beta Team
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Sunday in
QuestionsHi,
First of all thank you for replying. I would do this except I don't want to lose all of my data and my laptop is Linux Mint and smartswitch doesn't work with Linux. So hopefully if my phone doesn't get bricked I'll have to wait for Beta 3 to get this fixed hopefully. They have several reports of this already so hopefully the fix will be in Beta 3. Just wish they would release beta 3 already šš»šš»šš»šš»
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Monday in
QuestionsUnfortunately I don't. I just got this phone about a month ago. As long as the phone doesn't get bricked hopefully I can get it to survive until Beta 3 comes out and prayerfully that will have the fix in it
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Sunday in
QuestionsBe sure to back up your phone before a factory reset.
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Monday in
QuestionsWon't a lot of things not work in safe mode?
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