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I have having trouble with smart view. It keep giving me "HDCP key not found" when trying to smart view. I have not attach any device to... View Post 
Samsung_Moderator
Hello! I understand how this can be concerning with this error coming up! I would recommend if this ... View Post |
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As stated the auto game mode detection is not working anymore. Was working fine before latest firmware update to 2001. View Post 
userjoq589uTFq
I got 2101 and it didn't help but after getting an update for the Yamaha RCVR it is now working. View Post |
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I just purchased a 2022 The Frame 65" TV and I can see a pretty severe blue/purple tint or haze on dark content when looking at the screen from... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I understand how this can be frustrating with your new TV having ... View Post |
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Wife complained the Dish Network Icon is missing on our 75" Qled. I was finally able to get the receiver on screen but only shows as Source... View Post
Samsung_Moderator
Hello! Thank you for reaching out, I understand how this can be frustrating with not having this sho... View Post |
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I have a universal tv remote with IR repeaters to control all home devices with a single remote. Yesterday i just discovered that the IR remote of... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Hi- wondering if anyone can assist- I need a new Samsung One Connect box- the one I currently have is BN91-17814A and I’m wondering if I can... View Post
Samsung_Moderator
Hello! I understand how this can be a concern with wanting to get another one connect. This would de... View Post |
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Hello! Our remote for our 2020 Samsung Frame TV broke in a move. Because we moved house and changed our wifi network, we cannot connect the TV to... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with the remote not working on your TV. Since the re... View Post |
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Just got the TV yesterday and the backlight bleeding is horrendous. It’s pretty much unwatchable. We live in Thailand and the seller has thus... View Post 
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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So I have a 65 inch QLED tv I have had for a year now. When I try and turn up the volume( hold the volume button up/down) it doesn’t work it turns... View Post
Samsung_Moderator
Hello! I understand how your volume lagging like this can be frustrating. Since you have done some s... View Post |
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I have a brand new Frame TV, and all of a sudden the audio sync is delayed with the image. This happens across multiple apps (Netflix, Disney+)... View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. No one wants to have the audio and video on... View Post |
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I recently purchased a 2022 The Frame and just got it setup this weekend. The TV looks great, but I'm having issues configuring it the way I... View Post 
userOaWuka0OwR
Device is The Frame 50. What I would like to do is display art most of the time, but it's not necess... View Post |
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Hello, I just bought the 2022 55 model and the TV does not turn on automatically. In the ART mode I have two options, "Sleep after" and... View Post 
usercDe4fqh1tG
It turns out the Thailand version of the Frame 2022 does not come with motion sensors. I wonder if t... View Post |
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Hello everyone, I am hoping someone can help me. I have a problem I can't seem to figure out. Two days ago, I purchased my new,... View Post 
user3xZDOENzLb
Thank you, saw that. The question was for a 58” Samsung. Texted support and they didn’t know the len... View Post |
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Both the 75" screen and oneconnecct box stopped working No standby lights The 75" screen I swapped out the internal powerr supply and... View Post
Samsung_Moderator
Hello! I understand how your TV not working can cause some concern. Since this is occurring and you ... View Post |
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My TV will no longer come on with the remote. I have unplugged and let the tv set for hours NOTHING, I have taken the remote and sit it near a... View Post
Samsung_Moderator
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post |
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Hi, I don't know how I did that. On one Frame, under Picture Mode, I could choose between EyeComfort or Optimized. However, on another Frame, I... View Post
Samsung_Moderator
Thank you for that information! You should be able to turn it out by going to settings > all setting... View Post |
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I've just upgraded to a QE55QN700B from a UE55KS9000 and whereas my S9000 would power up my PS4 when it was selected as the source and I... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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My wife was not paying attention what she was doing when she picked up the Samsung remote and some how permanently muted the amp. The Samsung... View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. Try unhooking the amp and seeing if the sou... View Post |
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Model QN50Q60TAF This has worked beautifully to now about 1 1/2 yrs. Now when you power on its like it comes partially on and then after several... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with your TV powering on slowly. Since this is occur... View Post |
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I’ve had this tv about a year and it’s worked just fine all that time, But now every time I turn it on I have to set it up like a new tv being... View Post
Samsung_Moderator
Hello! That does sound strange how your TV is resetting. Some things that you can try is to make sur... View Post |
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My 55" 2020 Frame TV is accepting no inputs whatsoever, i have tried numerous remotes (both standard and smart), an IR extender and using... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with your remote not working properly. I would recom... View Post |
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I wish there was a way to add a USB for extended memory for apps and stuff for your tv. I think there was that sort of feature for the older TVs. ... View Post
Samsung_Moderator
Hello! You can try the following below to see if that will work if it doesn't then this feature is n... View Post |
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Bought and paid a few thousand pounds for this 8K TV in late May, but found 5 broken lines after few weeks! the retailer John lewis won't... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Translator Tv wont connect to wifi, when I tried... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with your TV not accepting your password. Something ... View Post |
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I have 3 frame TVs in the same room. My remotes will not allow me to operate the TVs independent. Is there a way to separate the remotes so they... View Post 
userlU6GzpQHMf
Try re-pairing each remote to its respective frame TV again by holding down the Return and Play/Paus... View Post |
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