Original topic:

Tv goes black after turning on

(Topic created: 12-23-2023 09:24 AM)
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vibhawapraveen
Constellation
Options
QLED and The Frame TVs

After turning on the TV, the TV goes black. White patch come and go.

Model number - QA55Q60CA

What is the reason for this?photo_2023-12-23_22-53-02.jpg

Thanks...

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Solution
SamsungJustin
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, 

Based on the photograph it looks like your unit will require service. Please reach out to a local servicer for proper diagnostics http://www.samsung.com/us/support/service 

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Solution
SamsungJustin
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, 

Based on the photograph it looks like your unit will require service. Please reach out to a local servicer for proper diagnostics http://www.samsung.com/us/support/service 

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