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‎02-15-2022 10:55 AM (Last edited ‎02-15-2022 03:30 PM by Anonymous ) in
QLED and The Frame TVsI have two TVs that are the same model ( LN40A650A1F ) and another of the same model except that it is 52" not 40"...
On one of the 40" TVs the frame is coming off at the top of the TV on the right and on the left sides. I have tried very strong duct tape to hold it back on but it keeps pulling away. I am afraid that the frame will fall off and land on one of my toddler granddaughters and injure them. The model code is LN40A650A 1FXZA
[edit] What can Samsung do to help me with this possibly dangerous problem?
Solved! Go to Solution.
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‎02-15-2022 03:35 PM in
QLED and The Frame TVsOh no! I understand how this can be concerning. The model provided shows as a non-US model, but I will be happy to refer youe case to your regional support team. Could you please send pictures of the damaged area to the following PM Link? LINK
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‎02-16-2022 01:51 PM in
QLED and The Frame TVs
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‎02-16-2022 06:00 PM in
QLED and The Frame TVsThank you for the pictures. Could you please provide the following information?
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Best phone number:
Email Address:
Preferred method to be reached (SMS, email, or phone):
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‎02-19-2022 10:37 AM in
QLED and The Frame TVsHey there! Just checking in to see if you could provide the requested information.