I bought Qn65q9 a while back and my IR sensor stop working correctly. It only works when I point the remote control directly to the certain spot. I am trying to find the part to replace or buy IR extender. However, I am not sure which one to get and where to find. If you have faced any issues like this, can you please provide me a solution? Thank you.
My apologies I just realized the link did not work this is the link:https://samsungparts.com/. You can also reach out to our part's distributor at 1-800-627-4368. If you are unable to find the part there the only other option would be through a 3rd party such as Amazon or eBay, or having the TV set up for service. If you wish to go through with service please see the options below.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
Thank you for your comment. I wasn't able to find the parts that I mentioned anywhere. I also did setup the SmartThings remote however, it is unideal to use that every time I want to do something with the TV.
My apologies I just realized the link did not work this is the link:https://samsungparts.com/. You can also reach out to our part's distributor at 1-800-627-4368. If you are unable to find the part there the only other option would be through a 3rd party such as Amazon or eBay, or having the TV set up for service. If you wish to go through with service please see the options below.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
