was using picture & picture (multiview) mode with my Xbox, then when I turned off my Xbox and the tv went to Live TV, the bass went out and now the sound feels weak and volume 12 doesn't sound so strong/loud anymore. have to turn it up even more now, like over volume 20!
I have unplugged it for a minute, I have checked for software updates (1310 latest), I have reset the sound, and I've even done sound diagnosis in the tv settings.
Hello @kaye18, Thank you for reaching out to the Community regarding this concern. At this time, due to the previous troubleshooting steps being unsuccessful in resolving this matter, we are recommending service. You can seek service via our phone support at 1-800-SAMSUNG (726-7864) or contact a moderator by Private Message with the following details, so we can review any service options available:
-Full model number -Serial number -Name -Address -Phone number -Email address
