QLED Televisions: Update 1402.5 Causing Soundbar/Home Theater Connection issues

[capnfalkon]

Permanent fix for eARC Soundbars:

Goto All Settings \ Sound \ Expert Settings

Switch eARC to Auto

I've been using it like that for days and days - no drops!

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Temporary fix for non-eARC Soundbars:

Goto

All Settings

Sound

Expert Settings

DiGital Output Format

Select PCM

Works for me. Couple of hours without a single drop.

Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.

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Original Story:

I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.

Here's one:

issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)

[shtirliz_dev]

Do you have a soundbar btw?

[userlU6GzpQHMf]

I have the TV hooked up to the Q990C soundbar in HDMI-eARC mode. Perhaps the drop is there but I haven't noticed it yet.

[capnfalkon]

Q990c seems to be unaffected.

Only older models for some reason.

[freaknoaluis]

I've the Q990C and sadly it is also affected....

[MARKclarke81]

I’ve got a Samsung oled with a q950a and it drops out for a split second every 5 mins or so but is so annoying. Please Samsung bring a better update out and fast 

[ludOh29200]

Hi,
Seems to be a problem with Dolby Atmos and the last update.
If someone has the solution?

Thanks a lot

[andydedeckker]

Same problem here: qn90c 50" in combination with q930c soundbar.

Problem with Disney+, Netflix. +/- each 5 a 10 min a sound drop.

[Buddha666]

I Have the same combination and haven't been able to even connect the soundbar to the TV over WiFi. Just BT / HDMI works which is not viable for me. I want QSymphony and my ARC port is occupied by PC input. Unfortunately, the soundbar came just after the FW update.  But I've been able to connect this bar with my other qn90a with WiFi just fine (Some older FW there). I Tried factory resetting everything and some other tips from the support.

[APoL0]

Color gamut when in gaming mode is still capped to BT.709 and with a very reduction of the brightness.

[Armst 1973]

Yep, same here Samsung QN90C and HW-Q700C. Any ideas on how fast the fix will be Samsung?