QLED Televisions: Update 1402.5 Causing Soundbar/Home Theater Connection issues

[capnfalkon]

Permanent fix for eARC Soundbars:

Goto All Settings \ Sound \ Expert Settings

Switch eARC to Auto

I've been using it like that for days and days - no drops!

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Temporary fix for non-eARC Soundbars:

Goto

All Settings

Sound

Expert Settings

DiGital Output Format

Select PCM

Works for me. Couple of hours without a single drop.

Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.

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Original Story:

I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.

Here's one:

issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)

[userpGDyAPlOWI]

Still no update on the fix for this issue, same in Czech !

[SiJay94]

Still no update on the fix for this issue, same in Germany! Really frustrating, now more than a month with this problem … Samsung do something, now!

[christian_vershkov]

Hey @SamsungJustin , I'm curious why the topic is marked as resolved when no fix has been delivered yet. Could you please share any updates regarding the status?"

[cfarresg]

Same problem here in Spain. The topic is marked as solved but no solution yet in my TV. @SamsungJustin any updates on this? Thx

[shtirliz_dev]

@SamsungJustin, it's very convenient for company to just close the topic without any provided solution in order to put out the fire. I think we will have to create another topic until solution released.

[Abohany]

Saudi Arabia Still on 1310.30 on website and on TV is 1402.50

we all waiting here for 1410

[JorgenSA]

Just spoke to Samsung support in Denmark a moment ago. They are aware of the problem and "working on a solution". No ETA, however.. Really frustrating!!!  More than one month with the error and no indication of a FW update to fix the problem ...  BTW, the "PCM fix" is not a fix. It is just asking your customers of your flagship LED TV to accept lesser audio quality 😞

[QDOLED_Owner]

Still no update here in the US. Still shows 1310.3 on support site. Samsung firmware release process needs an overhaul. 

[ludOh29200]

Thinking that Samsung has to respect customers and garanty, !
It s a month without the the possibility to use our samsung 's products !

[jazzman1]

Got 1410.1 for my QN85C yesterday on the web site here in Canada.