I have a 82-inch Samsung Q800T purchased in 2022.The TV powers on and responds to the remote but has no picture.Flashlight test confirms a backlight failure.My phone case was denied, and I am formally disputing the resolution due to premature failure of a premium flagship TV.Please escalate this case for accommodation review. I also paid $95 for a technician when I knew the issue and they did not tell them the correct issue I need to speak to management to help with this I am a avid samsung customer with many appliances.
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Sorry but Customer Service would be who you would need to contact. As this is a user-to-user community, we cannot access your account or offer a resolution. You would need to contact Customer Service and request to speak with a supervisor. You could try the link below for help also.
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