My new QLED has bad blooming issue

[3rdrail9er]

I bought a new Q72DD in March. It has a very bad blooming issue. I work for a world leading projector company so know enough to be dangerous but no amount of config or contractor settings eliminates this. I have the brightness almost all the way down as well. Its so bad my guests comment on it at movie night.

Interstellar: unwatchable

2001: Space Oddyseey: fuggetaboutit

I spent over $1000 and stuc with the brand as my older Samsung display looks great. I just wanted a larger viewing display but its a absolute disaster.

What are my options Samsung? 

[pharmerDano]

Had same issue with the other S brand. It happened about the 90 day mark and out of frustration gave it away. It will liberate you and depending on the receiver, gain some good will and apreciation.

[JBTechfanatic]

For this type of TV, unfortunately, it is very normal. If you don't want bad blooming, an edge-lit TV without local dimming is probably not a great option. This is not a issue that would be covered under any type of warranty. I recommend going with a flagship device like the Samsung Q990f 8kTV if you want a micro led for better control or a Samsung oled.

[Samsung_Moderator · Accepted solution]

Hello @3rdrail9er! Thank you for reaching out! This will be something that could require service. Depending on your warranty, you will have a few options. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/