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07-22-2025 02:43 PM in
QLED and The Frame TVsThere is a thick black line on the screen that does. Or go away, it was a yellow line for a few weeks which wasn’t too obvious but now it is a thick black line and a second thinner line to its left. I have the extended warranty as it’s been just over a year since this purchase.
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07-24-2025 03:32 PM in
QLED and The Frame TVsHello! Thank you for reaching out! If this is occurring on the sources, then this will require service. Depending on your warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
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07-22-2025 02:45 PM in
QLED and The Frame TVs- Mark as New
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07-22-2025 04:14 PM (Last edited 07-22-2025 04:15 PM ) in
QLED and The Frame TVsAfter full out panic finding magnet, I experimented little by little going closer to the screen with magnet to notice any change, and by luck flipping magnet over I was able to erase the huge mess on the screen.
So my curiosity now wonders if there's a speaker nearby with a huge magnetic field that might induce a shift on the screen.
Cheers
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07-22-2025 05:50 PM in
QLED and The Frame TVs@Pauldef A magnet won't affect current LED, OLED or LCD screens. It only affects the much older CRT Tvs.
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07-24-2025 03:32 PM in
QLED and The Frame TVsHello! Thank you for reaching out! If this is occurring on the sources, then this will require service. Depending on your warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
- Mark as New
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07-22-2025 04:18 PM in
QLED and The Frame TVs