Original topic:

Frame TV Art Store Stuck on Loading

(Topic created: 12-03-2025 10:56 AM)
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krauser93
Constellation
Options
QLED and The Frame TVs

When I select Art Store on my Frame it is stuck on "loading." I have already done everything recommended including power cycling, signing out and back in my Samsung account, signing out and back in my Wireless network, ensuring I have the latest software update, resetting the smart hub, and even factory resetting my Frame. All the other online functions work on my TV except accessing the Art Store, a subscription I pay for. Would appreciate help! ๐Ÿ˜€

1 Reply
ilscottieli
Constellation
Options
QLED and The Frame TVs

Seems like the fix for me was to set the DNS IP address manually to 8.8.8.8 in IP Settings (under Network Settings). It worked like a charm!