Original topic:

Frame 2024 55" HDMI input help

(Topic created: 12-16-2024 12:02 PM)
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QLED and The Frame TVs

I have a frame 2024 55". Previously had sky Q which when you turned off the Sky Q box, left the TV with the message "check device power"

So we cancelled sky and got EETV, I now have two problems:

1. Turning on the EETV box, does not turn the TV on (I have to get the TV remote, press power twice then home then find EETV and select that from the samsung home screen... totally ridiculous)

2. Turning the EETV box leaves the TV screen with the 'check device power' message. I want the TV artwork to come on when the EETV has been turned off.

Please can anyone help because it is literally infuriating.

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hi there, Thanks so much for posting about this. I can definitely understand the frustration here. I'd first like to recommend the following link to our guide on using Anynet+. This feature will allow you to power on the TV and a connected device with a single button press. 

https://www.samsung.com/us/support/answer/ANS00077511/

I also have another link to detailed information about Art Mode and how to use it. 

https://www.samsung.com/us/support/answer/ANS00076727/

Please let us know if this helps. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for posting about this. I can definitely understand the frustration here. I'd first like to recommend the following link to our guide on using Anynet+. This feature will allow you to power on the TV and a connected device with a single button press. 

https://www.samsung.com/us/support/answer/ANS00077511/

I also have another link to detailed information about Art Mode and how to use it. 

https://www.samsung.com/us/support/answer/ANS00076727/

Please let us know if this helps.