hi, not sure if anyone has experienced the same problem, although I have seen a few posts earlier that seem to be similar and there doesn’t seem to be a set solution.
When trying to connect and complete the purchase of the art subscription for my Frame , my phone or computer keep on-trying to process a payment but nothing happens. I’ve tried this over several days and weeks and the same issue occurs. It doesn’t like any of my payment methods via PayPal or debit or credit card.
I do have register account with Samsung, but this doesn’t seem to help
Hello! Thank you for reaching out! I would recommend attempting to purchase it directly through the TV instead to see if that works. Use this link to help: https://www.samsung.com/us/support/answer/ANS00076727/. If this does not help I would recommend reaching out to our accounts team to get further help you can do that by calling in at 1-855-795-0509.
