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Original topic:

Can't use the "picture off" feature

(Topic created: 08-01-2025 02:15 AM)
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driftingkoyou
Constellation
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QLED and The Frame TVs

hi ! i'm wondering if someone can help me. i like to fall asleep with music on. typically ambient music from youtube. on my old roku, i never had an issue turning the picture off while still having the audio play. on my Q60D QLED 43" samsung tv, however, i can't turn the picture off since i also lose the audio. i can turn off the picture on other apps. has anyone found a way to fix this?

 
i know it's such a small problem, but i would expect my 500$ 2024 4k smart tv to NOT have this problem, compared to my 200$ 2017 roku tv. thanks for the help, sam fam. 🙂
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! Unfortunately, this option is not available on our TVs. I apologize for the inconvenience this may have caused.

 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! Unfortunately, this option is not available on our TVs. I apologize for the inconvenience this may have caused.