Original topic:

App store disappeared from TV

(Topic created: 02-20-2025 09:35 PM)
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TwistedMental
Constellation
Options
QLED and The Frame TVs

The app store has disappeared from my TV. I can go into apps, but all it has is search and suggestions and editors choice. How do I bring back the store and categories?

13 Replies
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

That's a weird one @TwistedMental.  Could you provide the full model of the television?  Maybe we can help get things up and running?  Also, have you updated the software on the television by any chance?  

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TwistedMental
Constellation
Options
QLED and The Frame TVs
QN65Q90TAFXZA. I have the software and apps set to auto update.
KrisK238
Constellation
Options
QLED and The Frame TVs

It's not a weird one because there's a heap of us here that have the same issue. And who knows how many others who have found this info. Samsung TV updated a week or so ago for me, no app store - useless! Model # UA43BU8000W when will you fix this? 

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AZCam
Constellation
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QLED and The Frame TVs

Same here! I cannot download or even access the app search function! all I get are Samsung provided apps and Recommended! Parental controls are off... says "app controls" are not enabled... Its a Model UN65DU7200FXZA. I was trying to download the MLB(tv) app. and yes, the software is up to date... when I initially set up the tv in Dec, I added apps but it won't let me now!

Boomer59
Asteroid
Options
QLED and The Frame TVs
I just posted the same issue of no apps "card" choice to the left of my installed apps. It was where I managed my apps and found new ones.
Ogman
Cosmic Ray
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QLED and The Frame TVs

Same here. Nice work, Samsung!

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Boomer59
Asteroid
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QLED and The Frame TVs
I found out that there is a app choice at the top area. But just go to search on tje left. Next you scroll to the bottom where the apps resulting from the search are listed. I found this by calling Samsung. I also expressed how awful and cumbersome this is now.
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Ogman
Cosmic Ray
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QLED and The Frame TVs
Yes, it is horrible and just stupid. Glad I saw this before buying a new main TV. Sony is looking good.
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Boomer59
Asteroid
Options
QLED and The Frame TVs
I still love my Samsung everything. I like the easy integration with all products. As much as we have all gone through change this is a moderate annoyance that will be hopefully forgotten as we get used to it.
I would not want to have tvs that didn't have the same platform. That way what you do on one is auto done on the other. I have Samsung phones and three tvs.
Just my thoughts.
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