Original topic:

App store disappeared from TV

(Topic created: 02-20-2025 09:35 PM)
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TwistedMental
Constellation
Options
QLED and The Frame TVs

The app store has disappeared from my TV. I can go into apps, but all it has is search and suggestions and editors choice. How do I bring back the store and categories?

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RichieLion
Constellation
Options
QLED and The Frame TVs

my APP STORE icon also went missing, but I found if you scroll all the way left to the 🔍 search icon, and you type in the app you’re looking for, you’ll find it. It looks at first like it for finding tv shows, but apps are also to be found there. 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

That's a weird one @TwistedMental.  Could you provide the full model of the television?  Maybe we can help get things up and running?  Also, have you updated the software on the television by any chance?  

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TwistedMental
Constellation
Options
QLED and The Frame TVs
QN65Q90TAFXZA. I have the software and apps set to auto update.
KrisK238
Constellation
Options
QLED and The Frame TVs

It's not a weird one because there's a heap of us here that have the same issue. And who knows how many others who have found this info. Samsung TV updated a week or so ago for me, no app store - useless! Model # UA43BU8000W when will you fix this? 

Members_mIRlToj
Asteroid
Options
QLED and The Frame TVs

I reset back to factory specs and the App Store still isn’t there. It’s just gone

 

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AZCam
Constellation
Options
QLED and The Frame TVs

Same here! I cannot download or even access the app search function! all I get are Samsung provided apps and Recommended! Parental controls are off... says "app controls" are not enabled... Its a Model UN65DU7200FXZA. I was trying to download the MLB(tv) app. and yes, the software is up to date... when I initially set up the tv in Dec, I added apps but it won't let me now!

Earth2mars
Constellation
Options
QLED and The Frame TVs

Same thing happened to me and I have a tizen. Wonder if anyone has gotten any real help

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Boomer59
Asteroid
Options
QLED and The Frame TVs
I just posted the same issue of no apps "card" choice to the left of my installed apps. It was where I managed my apps and found new ones.
Ogman
Cosmic Ray
Options
QLED and The Frame TVs

Same here. Nice work, Samsung!

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Boomer59
Asteroid
Options
QLED and The Frame TVs

I found out that there is a app choice at the top area. But just go to search on the left. Next you scroll to the bottom where the apps resulting from the search are listed. I found this by calling Samsung. I also expressed how awful and cumbersome this is now.