Hello, A software update was released that should have resolved this matter. If you're still having issues with the television switching automatically from art mode to TV mode, it could be an external device that is connected such as a streaming device, Home theater system, or Cable box. We recommend turning off the CEC options on the television and the external device, and that should resolve it. If you need further assistance feel free to reach out to one of our support channels as we would need to handle each case on a case-by-case basis. https://www.samsung.com/us/support/contact/
Add me to the list of Frames that no longer work right. We have the same issues as everyone else with same firmware. Worked fine until fairly recently now cannot keep it in Art Mode. Pointless having the Frame until they fix it!!!
Wanted to add to the echo of comments that the latest firmware update has effectively ruined my experience with the Frame. The TV no longer enters art mode when powering down the Apple TV
Don’t want to deal with two remotes or other ecosystems.
Same here. I thought the most recent software update that appeared would fix my Art Mode + Apple TV issue, but it's still happening. Art Mode used to appear when I pressed the power button on my AppleTV remote, now I just get the Samsung blue Source screen.
