What should I do if Samsung refuses warranty coverage if the phone is damaged six months after purchase?

[zfather]

 

 

 我一月份买的，七月份就坏了。我一直把它靠在墙上，没动过。上周回家后，我发现支架一边比另一边高，屏幕完全皱了。我把屏幕收回来，然后打开，以为它会自己修好，结果屏幕底部从滚轮上脱落了，把固定它的尼龙绳扯断了。我怀疑胶水可能老化了，失去了粘性，导致屏幕从滚轮上脱落，导致支架皱了，变形了。我联系了三星客服，但他们援引了三星的政策，称三星产品的任何物理损坏，无论是人为错误还是设计缺陷造成的，都不在保修范围内。我很纳闷，为什么这种物理设备会在电子保修范围内；他们可能只保修遥控器。我现在该怎么办？自己维修会很麻烦。拆卸很麻烦，而且屏幕太皱了，我不确定是否还能继续使用它。

[meself]

Might depend on what was damaged or how not sure

[zfather]

As shown in the picture, the screen has been mostly separated from the drum from the gap.

[meself]

You mentioned a phone i believe different product

[zfather]

This product is a projection screen that matches the Samsung projector. It is a Samsung OEM and is also sold on the Samsung official website https://www.samsung.com/us/televisions-home-theater/television-home-theater-accessories/televisions/...

[meself]

Ok but your title mentioned a phone

[LongHiker]

@zfather Why post pictures of a projector and post in the projector discussion area?

Do you have Samsung Care+ on the phone? 

[zfather]

Isn't this the projector section? If your projection screen is broken, this is the best section to post about it, right?

[LongHiker]

You said your issue is with a phone. The label you posted a picture of is not a Samsung item.

[zfather]

Ok, I made a typo, please ignore it. This product is a projection screen that matches the Samsung projector. It is a Samsung OEM and is also sold on the Samsung official website https://www.samsung.com/us/televisions-home-theater/television-home-theater-accessories/televisions/...