I am beyond disappointed and honestly heartbroken with my 65-inch Crystal UHD 4K Smart TV. In less than 2 years, the screen went completely black. Just like that, my TV—something I trusted to last—became useless.
What makes this worse is the repair cost is almost as much as buying a new TV. I didn’t even buy an extended warranty because I had faith in Samsung’s reputation. That trust feels completely betrayed.
I never imagined that a brand I respected so much could produce something that fails so quickly. I feel let down, frustrated, and angry. This experience has shattered my confidence in Samsung products.
Sadly, I will never buy a Samsung product again, and I cannot recommend this TV to anyone. Quality, reliability, and customer trust should matter—but this experience proves otherwise.
There is no company that can guarantee that they products will last forever. Electronic device can break at any time specify now when components are so sensitive to any surge or static discharge. I had Samsung tv that lasted 15 months, it was replaced under extended warranty. Replacement tv lasted 8 years, Samsung as well. I again got Samsung tv with 5 years extended warranty.
