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Original topic:

cant find registered product - my 990pro m.2 ssd

(Topic created: 10-29-2024 08:00 AM)
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Nisso0_
Constellation
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Monitors and Memory

Okay so this is a bit weird, i have registered my 990pro 4tb m.2 - model number: MZ-V9PT40 - couple of months ago, but today when i tried to look for it in the " my product " it won't show, and if i recall correctly the agent from US team did say that my product is originally meant to be sold in Germany based on the serial number, now the thing is i have bought this m.2 from a shopping app called
" trendyol "

And the seller was " Garaj Onljne Elektronic " which is turkey based and I'm in Saudi Arabia
though i have a photo when i registered my m.2 in samsung.com/us, so why would a product of Germany or Europe can be registered at US Samsung at the first place 🙂
Now what i want is firstly my m.2 is registered but where is it??? And secondly let's say if my m.2 gets faulty or something and i wanted to repair under the warranty will Germany or Europe Samsung team get it from me because I'm in Saudi Arabia ?
Please kindly assist me in this matter 🙂

3 Replies
meself
Honored Contributor
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Monitors and Memory
Thar would be a issue for the Europe Samsung care to address I don't see it being registered on USA site if not sold in states
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Solution
LongHiker
Galactic Samsung Care Ambassador
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Monitors and Memory

@Nisso0_ Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/ 

3Fees
Red Giant
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Monitors and Memory
Chat with Samsung Support here for Saudi Arabia open 24/7 all year around about your issue of registration of Samsung M2 drive.

https://www.samsung.com/sa_en/support/contact/

Cheers
3Fees
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