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Samsung Neo G8 (S32BG852NN) Standby/Sleep Mode Issue

(Topic created: 09-11-2024 12:15 PM)
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Liebetrau88
Asteroid
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Monitors and Memory

Just picked up a Neo G8 monitor yesterday and have had nothing but issues.  It seems to be that the standby/sleep mode activates way too quickly.  When hooked up to a PS5 the monitor goes into standby mode and then comes back on within a few seconds whenever launching a game.  When hooked up to an Xbox Series X, it goes into a standby loop when launching a game making it unplayable.  Have used multiple cables and updated the firmware and the issue persists.  

 

Any solutions?  Or is the solution returning the monitor and going with a different brand?

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ddaniel51
Red Giant
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Monitors and Memory

In your case I would go with a different brand.

Just my opinion and the reasoning is my own.

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello @Liebetrau88! Thank you for reaching out! I would recommend making sure the monitor is up-to-date. After that, if It's still occurring, a return/exchange would be recommended as this is happening on the first day of ownership.