The DisplayPort on my Odyssey G5 is not working. The HDMI port works perfectly, but the DisplayPort source doesn't display an image, and the DisplayPort source is greyed out on the menu.
I have tried different cables, HDMI cables with DisplayPort adapters, a factory reset, and a firmware update, but nothing has been able to resolve the issue.
Hello! If the information from the previous moderator is not working and you just recently purchased the monitor I would recommend making sure the monitor's firmware is up to date, and if this does not help I would recommend taking it back for an exchange/refund. Or if you are out of that period we can set this up for service. You can just send any of the moderators a private message with your full model and serial number and the following information.
Place of purchase: First and Last Name: Physical Street Address: City, State, and Zip Code: Home phone number: Alternate phone number: Email address:
Do you have multiple things plugged into the monitor? Have you tried unplugging everything but the displayport?
Also, have you tried checking the graphics card in your computer to make sure it's okay?
Try powering off everything including the monitor and PC Wait for 2 minutes and plug in the Displayport cable. Start the monitor first then finally the PC, and see if it will work that way.
Can you please confirm if a fix for this has been found? I have just purchased a G5 165hz and have the same issue. Displayport is not picking up any input source but the hdmi works fine.
Hello! If the information from the previous moderator is not working and you just recently purchased the monitor I would recommend making sure the monitor's firmware is up to date, and if this does not help I would recommend taking it back for an exchange/refund. Or if you are out of that period we can set this up for service. You can just send any of the moderators a private message with your full model and serial number and the following information.
Place of purchase: First and Last Name: Physical Street Address: City, State, and Zip Code: Home phone number: Alternate phone number: Email address:
