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un65mu6300fxza error code 2014506-1 during firmware update

(Topic created: 02-18-2024 11:59 AM)
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Kryptik
Asteroid
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LED and OLED TVs

my tv has been updated to firmware 14000.3 it checks for updates every time i turn it on and auto updates are not set to automatic. Samsung plus was not working (it was hacked and a bunch of tvs got the fake firmware) and tech support told me to do a reset and now i cant accept terms and conditions. i searched on Samsung for firmware to see if there was a fix but only shows 

  • ver 1310.1   1228.8 MB  Jun 29. 2022  All OS  MULTI LANGUAGE

 

https://www.samsung.com/ca/support/model/UN65MU6300FXZC/ 

my tv was working fine until this, I'm not going out of my pocket to ship my tv or drive 200 miles to a service center. this issue need to be fixed, I've been without a tv for 2+ months. I pay for internet and streaming services to watch tv I'm not being compensated or my issue resolved.

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you so much for reaching out. I completely understand your concerns about not being able to connect to smart things. I recommend calling to speak with our Smart Things department at 1-800- Samsung. Or going to our smart things community using the link below: https://community.smartthings.com/

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6 Replies
JBTechfanatic
Black Hole
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LED and OLED TVs
What way are you setting up your TV? With remote or Phone?
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Kryptik
Asteroid
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LED and OLED TVs

remote from tv, i cant connect with phone and i don't have the app to try that way for android.

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JBTechfanatic
Black Hole
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LED and OLED TVs
So, I recommend using your phone in this situation. Use Samsung SmartThings for setup. The phone needs to be connected to Wi-Fi. Samsung SmartThings needs all permissions granted and location turned on during setup. Your TV will then connect to the Wi-Fi that your phone is connected to. This should alleviate the issue you are experiencing.
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Kryptik
Asteroid
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LED and OLED TVs
Ok I'll try that. I got a couple of errors trying to get the TV on my Samsung account. Server busy and some other issue but going to try later this evening.
Kryptik
Asteroid
Options
LED and OLED TVs
Still unable to connect with smart things.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you so much for reaching out. I completely understand your concerns about not being able to connect to smart things. I recommend calling to speak with our Smart Things department at 1-800- Samsung. Or going to our smart things community using the link below: https://community.smartthings.com/