I bought my Samsung 85" TU7000 4k TV in March 2023. Suddenly while watching the news on black friday 2025, it made a sound and turned off. Has anyone else experienced this? We have a house power surge protector and no other electronics experienced an outage. Does anyone know if this can be repaired?
Good evening pm96 and welcome to our community! I apologize for the delay in response as well as understand how frustrating that can be for your TV to not work anymore; I'd be delighted to assist you!
When this happened, did you check the TV for any electrical damage as well as the outlet itself? Have you tried plugging the TV into a different outlet?
If changing the outlet doesn't do anything for the TV and there's no damage anywhere, the TV will need to be serviced.
You can check out the following service options:
- If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Good evening pm96 and welcome to our community! I apologize for the delay in response as well as understand how frustrating that can be for your TV to not work anymore; I'd be delighted to assist you!
When this happened, did you check the TV for any electrical damage as well as the outlet itself? Have you tried plugging the TV into a different outlet?
If changing the outlet doesn't do anything for the TV and there's no damage anywhere, the TV will need to be serviced.
You can check out the following service options:
- If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
