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tried 2 different USB sticks with downloaded files to upgrade TV bug. neither works, USB port only finds all folders. also under OPTIONS, the... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this can be frustrating not being able to update yo... View Post |
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I have a 2020 TU7000 55 inch TV - Can't Update, Can't Stream via Web Browser I have done the unplug for two minutes. I have... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That can be frustrating with not being able to stream from your b... View Post |
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Hi guys, I just bought a Samsung UN70TU700DBXZA TV from Sam's Club and was about to put it on the wall mount. Guess what, no screws came with... View Post 
Andy1Brandy
Ok, I contacted Samsung Support and they said that my TV comes without the mounting screws (sigh). T... View Post |
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I have an older Samsung TV, model UN55C8000XF and just purchased a brand-new Sony receiver, model str-dh790. The Samsung TV has ARC and the Sony... View Post 
ShadowViper
I'm having a similar issue where a brand new tv won't turn on a newer disc player, but will turn it ... View Post |
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Every app installed on my TV works flawlessly except Discovery Plus. It freezes and buffers a lot, so I hooked up my Roku device to the HDMI input... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with this app not working properly, have you tried u... View Post |
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so yeah....my screen is falling down the inside of the frame on the top right hand side. this a known issue? ... View Post
Samsung_Moderator
Hey there! That definitely sounds frustrating, and this shouldn't be happening. This would require s... View Post |
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Can’t access Netflix. The Netflix programs loads fine. I can access the screen where I select my personal profile, but when I click on it nothing... View Post
Samsung_Moderator
Hi there, I can certainly see how frustrating it would be to have one of your streaming apps not wor... View Post |
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Even though, both my Samsung TV & my Samsung S20 cellphone showed the same codes & I pressed "pair" neither can find the device.... View Post
Samsung_Moderator
Hi there! Thanks so much for reaching out about this. I can certainly understand wanting to connect ... View Post |
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I am about to replace my several years old Samsung Smart TV with a new Samsung model. I will give the older model to GoodWill. How do I delete... View Post
Samsung_Moderator
Great question! I've got just what you need to help with this. The following link will take you to o... View Post |
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I have a Samsung UHDTV Series 7 TV with Closed Captions being displayed. I want to turn it off, but none of the options under Captions in Settings... View Post 
ironside2012
Had that problem last week with my UHD 43-inch Samsung smart TV. Had to use the remote associated wi... View Post |
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Hi All, How to get into service mode in UE55TU8502UXXH? Thanks for your help! View Post
Samsung_Moderator
I apologize for the delay in response. Typically, service mode is for service technicians to find th... View Post |
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How to load Vidgo app on smart tv UN43AU8000FXZA? How to pair firestick remote to same tv to control on/off and column? View Post
Samsung_Moderator
Hi there, Thanks so much for reaching out about this. First, to help you get the apps you want on yo... View Post |
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Need recommendation on what headphone is compatible with Samsung 8 series (55) tv?? View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. As long as your TV has Bluetooth capabilities, it sh... View Post |
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My TV won't cut on I have a red light flashing. And no sound or picture just a blue line at the bottom of the screen. I have called the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this can be frustrating with your TV not powering o... View Post |
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I today managed to pair headphones to my 7100 series TV and to get sound from the TV speaker at the same time. However, the sounds from my... View Post 
userONOSGYvrXr
Audio streaming via Bluetooth will be slightly behind and out-of-sync due to the encoding and decodi... View Post |
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Skip to main content Purchased our Au8000 Chrystal UHD and after 7 months of use the screen had shadows, then went completely black. The screen... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this decision is not the one you want to hear. Afte... View Post |
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I had an issue getting my picture to display and when I reset the source, now I'm getting the Samsung icons appearing in the top left... View Post
Samsung_Moderator
Hi there, Thanks so much for reaching out about this. I can certainly understand the frustration of ... View Post |
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I have a model #qn75q60bdfzxa and no matter what I do keeps turning itself on after being powered off. I have no devices attached to it and it... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is definitely a strange occurrence. I would recommend discon... View Post |
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Samsung Qleds have some banding, so I wanted to know if the au7000-bu8000 have those same problems? View Post
Samsung_Moderator
Thank you so much for your inquiry! We can definitely understand your concerns here. While no one ca... View Post |
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Samsung techs came out four times to repair my UN85 TV and determined it could not be fixed and initiated a warranty refund with the returns... View Post
Samsung_Moderator
My apologies all you would need to do is click on our name and click the send message button. View Post |
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Our Samsung TV has has an error message reading "There are no TV PLUS channels available at the moment. Select Retry and wait a moment."... View Post
Samsung_Moderator
Hello! Thank you for reaching out! TV plus is a really useful to watch TV. I would recommend trying ... View Post |
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My 32" Samsung TV is only about two weeks old. I both have vision and hearing problems. I had captions set to extra large in Magenta, and they... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this may be frustrating but I do have some info tha... View Post |
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I recently moved to BT TV from SKY. The TV+ channel keeps taking over the feed and I cannot remove it or stop it.The BT Box is connected to... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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In mid-December 2022 I was able to use Airplay and Screen Mirroring on my TV just as I have since I first bought it. Last Saturday, Jan 6 I was... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be disappointing with AIplay not working. Some... View Post |
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To Whom It May Concern, Please provide the firmware download link to US/NA version 1241 or 1241.5. There is a European link for 1241.5 but will... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, the only version available is the newest version w... View Post |
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Hello, I have a Samsung Smart TV model UE43KU6000W with Tizen firmware T-JZL6DEUC-1260.1 installed. The 3 HDMI ports are working but when I... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how having issues with your HDMI ports can cause some f... View Post |
