Last month, the eARC port just quit working. Worked fine for 10 months. No changes, TV has never moved. Soundbar has been checked and it is fine.
I call support, and 4 times now, I get assigned a ticked number, and then I check it later, and it either states cancelled or denied, no reasons stated.
Why is Samsung refusing to honor this warranty? I have a bad TV that I purchased in good faith, trusting in the Samsung name that I would have support if it was needed, and now I am stuck with a defective product that you refuse to fix, for no reason ever stated.
Try contacting the CEO's office. If customer support isn't providing any assistance, this may help to escalate it. I believe emails are answered by a Care team, but it's better than nothing.
Try contacting the CEO's office. If customer support isn't providing any assistance, this may help to escalate it. I believe emails are answered by a Care team, but it's better than nothing.
