Original topic:

UN75NU7100 picture fades out

(Topic created: 3 weeks ago)
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Hornnumb2
Constellation
Options
LED and OLED TVs

Is this a failing panel? Power board has been recapped. You can restart 4 0r 5 times and then it works fine. It just acts up on startup. https://youtu.be/BaEDeJiV3bg Thanks Michael

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JBTechfanatic
Black Hole
Options
LED and OLED TVs
I've never seen something like this. Have you tried a full master reset of the tv? of it was the panel it would be always out. I feel like it the tvs light bar software algorithms .
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Hornnumb2
Constellation
Options
LED and OLED TVs

Havenโ€™t been able to do factory reset. Donโ€™t see that option in settings menu and in service menu it is greyed out. Any suggestions?

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello there, Hornnumb2, and welcome to our Community. Thank you for the video regarding the TVs operation. Regrettably due to the options for reset being "greyed out" it means that the function is not available based on the current source, setting, or connections. We would highly recommend having the TV serviced. You can contact a service center directly here https://www.samsung.com/us/support/service/ or Private Message any moderator by selecting and clicking on the chat option with your full model and serial number to proceed. We look forward to assisting you. 

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