Hi there, Thanks so much for asking about this. It looks like the TV is not detecting anything in the One Connect port. Check out this link to a similar issue posted in our QLED board:
However, I'd like to note that your model is not pulling up as a US model, and support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured for: https://www.samsung.com/us/common/visitlocation.html
Additionally, if you follow this link: https://r2.community.samsung.com/ you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.
Hi there, Thanks so much for asking about this. It looks like the TV is not detecting anything in the One Connect port. Check out this link to a similar issue posted in our QLED board:
However, I'd like to note that your model is not pulling up as a US model, and support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured for: https://www.samsung.com/us/common/visitlocation.html
Additionally, if you follow this link: https://r2.community.samsung.com/ you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.
