Was watching TV and the TV just shut down. Checked plugs - outlets - connections - etc...and getting nothing. No red light - no sign of life. The SoundBar and the Cable box were both connected as well - and both of those work fine.
Is this fixable? Any thoughts on a possible solution??
Hello @ccurti! Thank you for reaching out! This is something that will require service, depending on your warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
If the tv isn’t powering on even after trying a different outlet it sounds like the power supply went bad. I would suggest contacting a repair center to have it checked.
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Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
When you say "power supply"...what does that mean?? The TV is 18 months old - what part of the power supply on the TV would be defective after 18 months? We have a repair scheduled for later this week - but I can only guess at the cost to repair (if it is repairable). Seems the shelf life of a $4,000+ TV should be longer than a year and a half.
The power supply is inside the tv it could be a component that when bad not allowed power where the cord plugs into the back of the tv to transfer to the main boards. I’m just guess but that’s what it sounds like the tech would be able to diagnose it in no time.
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You’re welcome they should have it fixed in no time my screen went bad after 4 months they showed up 3 days later and brought a new tv with them and took the screen out of it and replaced my screen in 30 mins
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A poer surge or spike in the voltage COULD cause the symptoms you describe, but the cause could be many other things, as well. If the power supply is fused (like all tv's used to be), then possibly a fuse blew, in which case the repair would be inexpensive and fast. But like I say, it could be many other things, as well. Good luck.
My 70 inch Samsung TV powers on and off by itself with no picture but you can see a diff black border on a black screen and then turns off and on and repeats. I've tried the forced reset amongst other things with no luck.
