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Original topic:

Solar Remote Continues to Make Me go To Home Page in Order to use Other Buttons

(Topic created: 04-03-2025 05:44 AM)
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userw6atuGKmcr
Constellation
Options
LED and OLED TVs

For the last several months, my remote has not worked properly.  If I am watching TV for a period of time without touching my remote, then realize I have to rewind, change the channel, etc. the remote does NOT work.  I literally have to press the HOME button on the remote to take me back to the TV's home page, go back to the APP I was watching and then it will let me use the other buttons.  Does anyone have a solution for this?

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi, userw6atuGKmcr! Welcome to the Community!

Have you tried a factory reset on your Solar Remote? To do this simply, press and hold the "Return" and "Enter" (center of the navigation pad) buttons for 10 seconds. After the reset, you'll need to re-pair the remote with your TV.

Please, let us know if this helps!  

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi, userw6atuGKmcr! Welcome to the Community!

Have you tried a factory reset on your Solar Remote? To do this simply, press and hold the "Return" and "Enter" (center of the navigation pad) buttons for 10 seconds. After the reset, you'll need to re-pair the remote with your TV.

Please, let us know if this helps!