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07-12-2025
09:52 PM
(Last edited
07-17-2025
02:31 PM
by
SamsungCaleb
) in
My TV has a black screen and I can not see anything but I hear SamsungTV App coming from the audio. I just can't see anything.
What should I do?
Samsung UN65RU7100FXZA Television
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07-16-2025 01:14 PM in
LED and OLED TVsHello! Thank you for reaching out! If this is occurring on all sources this is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
- Mark as New
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07-16-2025 01:14 PM in
LED and OLED TVsHello! Thank you for reaching out! If this is occurring on all sources this is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.