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Original topic:

Pop up notification every 2 hours or so on my QN90B

(Topic created: 02-26-2025 09:07 PM)
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EsQueue
Cosmic Ray
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LED and OLED TVs

For the past 2 days, I've been getting an EXTREMELY annoying popup notification with small ding sound. This pops up about every 2 hours and disappears in 5 seconds. Impossible and just plain silly to not be able to read it. It does say something about thanks for being a customer and that smart hub collects data in some kind of way and that you can mess with settings in settings. I have never been able to read it as it leaves so fast. I just disconnected it from my network prior to posting this. Anyone knows what this is and most importantly, how to stop it? 

I only hope that disconnecting it from my network will stop these messages but only thing I can find under privacy settings want me to agree to a bunch of check marks. I clicked none of them as I do not agree with their TOS for something that I rarely use. This TV is strictly as a monitor and have no antenna connected. I could completely disable smart hub as I may just have by disconnecting the network connection. 

UPDATE EDIT: 
Taking the TV offline seemed to have fixed the issue but the loss of IP remote control via watch and home assistance is an annoying too. My plan is to Block the TV's mac address from any WAN (Wide Area Network) access via my router. I'll put it back on the network so that my home assistance setup still has access to it so I'll still have my remote control features but the TV and Samsung has no access to and can't make changes to my purchased and owned property.
The TV is used as a monitor like I said so a dumb tv will be fine if I can't get it to work how I mentioned. I'll update if anyone even cares about that route.

UPDATE 2: I have since reconnected my TV back to the network and instantly saw the warning again. I then blocked WAN access of the TV via my router but it is connected to my LAN only. 
I then disconnected my phone offline to test and still have access to my Home Assistant features to the TV online as that is via a encrypted DDNS running through my own micro PC setup along with every other former cloud device I own. All controlled by me. Now Samsung can't break what they can't connect to. 

121 Replies
Emorys123
Constellation
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LED and OLED TVs

I had the same problem it took me 2 days to figure it out .. go to settings then terms and privacy the click on the Online remote management service terms and conditions... scroll down and click agree .. all done 😀

Rdub76
Cosmic Ray
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LED and OLED TVs
I think you might be right. I tried this and have nor seen the message since. I'm not worried about agreeing to their **bleep**. Attorneys can do wonders if push comes to shove.
EsQueue
Cosmic Ray
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LED and OLED TVs

My solution worked without having to agree to their solutions. 

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Rdub76
Cosmic Ray
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LED and OLED TVs
Actually that didn't work it still pops up
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Emorys123
Constellation
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LED and OLED TVs

I also rebooted the TV after clicking agree to the terms and conditions 

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jwpack
Constellation
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LED and OLED TVs

I just tried that and will wait and see. I went through everything multiple times. I reset my fire stick to factory defaults, and smart hub, twice. It comes back every time. It just started a few days ago. I will let you know. It goes away so fast, took me a while to read it all. It's been driving me crazy. 

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HarrisC
Constellation
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LED and OLED TVs

After you found the answer... is there a way to notify Samsung so they can correct the problem?

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Sarcastic556
Asteroid
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LED and OLED TVs

I've gotten this as well starting yesterday or the day before on my QN900B.  I managed to capture the message on my camera phone (attached).  I've already gone in and multiple times hit "I agree" to everything I could find that has an agreement.  Still happening.  I know it's a small thing but it SURE is annoying!

This kind of thing just shouldn't happen.  Should be ONE global area where you can go to acknowledge or agree to things, not to mention, change your notification or pop up settings!

QN900B Notice (2-26-25).jpg

Msneuropil
Asteroid
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LED and OLED TVs

It's impossible for me to see my text on all the smart hub privacy stuff without standing right up by the TV. And being older...the Samsung remote is very difficult to see buttons and navigate. Fire stick remote is easy. And as a rule I can ignore text on a program and not hobble to the TV. But I don't have that option with this popup. I must deal with trying to read small print and scroll down the text that I disagree with. No option to refuse I guess. Didn't see that it was option. 

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Sarcastic556
Asteroid
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LED and OLED TVs

I got this message on my QN900B starting yesterday or the day before as well.  I managed to capture it and it's attached.

QN900B Notice (2-26-25).jpg

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