I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.
Additionally, while Iām watching Spectrum Cable, the screen intermittently displays a "Please Wait" message that lingers for about three seconds, interrupting my viewing experience. Iām curious to know if there is a known software fix for these problems or if Samsung is aware of the situation, especially considering the significant investment made in such a premium OLED TV.
I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.
