I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.
Where would I post SW Update issues or feedback
I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.
I have an s95c with an HDMI 4K Roku connected to it. Everything worked perfectly until the Samsung one UI update. Now every time I turn the TV on it does a few things.
1. As soon as I go to the Roku interface it automatically starts launching the Roku ads channel. No way to stop this. I've looked every way possible for the settings and it only began after the Samsung update
2. When starting Netflix and trying to watch any episode it automatically pauses. The little flowery icon indicating that the TV is working comes up and then it pauses.
Please help with this. It's very frustrating is I've tried every setting known to man and nothing seems to work
Model QN65S90CAFXZA. Paramount +, HULU, Disney, and Peacock apps all stopped working. Sometimes ads will play, but the shows will never play. I have worked with Paramount to no avail, spoken twice to Samsung techs and they are useless and unaware. Netflix and HBO MAX and Prime all work fine on this tV. I have two other older samsung TVs and all these apps work fine on those tv's \. Just like all the others this problem started sometime in December. Oddly Paramount plus originall worked, then stopped, and then started again only to fail permanently.
How do you get knowlegeable support from Samsung? And more importantly how do we know they are aware of this problem and actively working it?
Without some assurances re they are working the issue....Why would I ever buy another Samsung product?! They have a SW issue and as far as I can tell they are ignoring it!
Also having issues since the update yesterday, now certain apps like stremio will not my load add ons or movies now and I have tried reinstalling the app but it did not help.
I'm glad I'm not the only one. My QN90C will not play content in certain apps. I've done everything suggested, and nothing seems to work. Hopefully, Samsung acknowledges this asap.
There are no errors that appear. With Direct TV, you get a message "Hmmmm, the video is taking longer to load than normal. Thank you for your patience ...." and the video never loads. It just freezes.
