Issue with Samsung TV Connecting to PEAP Authentication

[Fadel1]

I am encountering a problem with my Samsung TV (ue55nu7179) when trying to connect to a Wi-Fi network that uses PEAP (Protected Extensible Authentication Protocol) for authentication. Instead of showing the username and password required by EAP or PEAP authentication, show this message: "Install Certificate. Make sure your storage device is connected properly and try again." 
Connecting to a hotspot mobile or router works, but EAP or PEAP authentication is NO.

 Additionally, I have updated the TV's firmware to the latest version and reset the network settings, but the issue persists.

I would appreciate any assistance or guidance on resolving this connectivity issue.

[Ash23member]

Have you got an answer or figured out a solution for this issue? I'm having the same problem and don't know how to fix it either.

[Samsung_Moderator]

Hello! Thank you for posting about this. I completely understand your concerns. Since you have already checked for firmware and reset network settings. Can you check the compatibility? Some Samsung Tv's have limited support for advanced eneterprise-grade network protocols. Check the TV's manual for compatibility. 

Let me know if this helps

[Fadel1]

Can you advise me on which Series supports business enterprise-grade? At least knowing if a new TV supports I will try to buy it, but before contacting the seller for nothing.

I appreciate any help you can provide.

[Samsung_Moderator · Accepted solution]

Hello! I would recommend reaching out to our business support team using the link below. As they will be able to answer more questions about this.

https://www.samsung.com/us/business/support/

[Fadel1]

There is no solution because the TV is not Enterprise-grade.