Original topic:

Home button on remote not working properly

(Topic created: 12-12-2025 01:11 PM)
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bccr20
Constellation
Options
LED and OLED TVs

I have a 55 inch Samsung TV

Model number  un55ru8000fxza

When I pressed the home button on the remote, my apps settings, all appeare on the screen for a second and then go right back off.  the remote does this repeatedly.  I can’t get to my settings or my apps .
can anyone help please

2 Replies
DavidRS66
Constellation
Options
LED and OLED TVs

This happened to me too. The last response on the community board says to see if it worked in SmartThings app, but doesn’t give any solutions ( from a moderator ). My button doesn’t work in SmartThings app either, I assume because of that it’s nothing to do with remote and something on the TV. This happened after an update to the OS firmware

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DavidRS66
Constellation
Options
LED and OLED TVs

Ok, I re-paired my remote ( return plus play pause) that didn’t work.  I unplugged the Tv for 30 seconds.  That worked!

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