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Original topic:

Discovery+ App Keeps Locking Up on Two Different Models

(Topic created: 2 weeks ago)
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Ferdelance10713
Constellation
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LED and OLED TVs

I have two different model televisions, a Q90T and a Q60DB. For several months, the Discovery+ app would play for a few minutes and then freeze on the Q90T. I recently purchased the Q60DB and have been experiencing the same issue. I switched from Wi-Fi to ethernet on the Q60DB and the issue persists. I have changed DNS settings on my Internet settings however the problem continues. I have 1Gbps service through Verizon and a Ubiquiti Dream Wall as my router. I do not have any issues with any other apps on either television, only the Discovery+ app.  I have also cleared the app's cache, and deleted and reinstalled the app with the same result. Any help would be greatly appreciated.  

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! As you have tried this on 2 TV's this seems like an app issue. I would recommend reaching out to discovery for further support. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! As you have tried this on 2 TV's this seems like an app issue. I would recommend reaching out to discovery for further support.