ahsan81
Constellation
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Thursday in
LED and OLED TVsEver since i bought the tv i had notice it had light bleeding on the sides when a darker image is appearing on the tv and it increased over time. My warranty was about to end ao i filed a warranty claim only for samsung tech to come home and conclude that per samsung bulletin this is within specification. Then he read me the bulletin from what he received back from his office. I pressed the issue but he said that he can't do any repair unless samsung says so. He did some picture tests and even though i showed him the pics i had taken earlier(see below) his back office wasn't convinced. Its frustrating as it this clearly seems unusual amount of bleeding.
What are my options, makes me never want to buy any of their products ever again
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meself
Honored Contributor
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Thursday in
LED and OLED TVs
May come down to you paying for repair have you run the tv diagnostic or picture test
ahsan81
Constellation
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Friday in
LED and OLED TVs
I have, when i had spoken to customer service initially, those are what they asked for. Also during picture test it wasnt clear where the issue was
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Friday in
LED and OLED TVsGood evening and welcome to the community @ahsan81! I can understand how aggravating it is that the TV isn't working the way it should and I'd be happy to help you with this!
This is something that will require some further investigation; can you send a private message to me or any of the other mods with your TV's full model code and serial number so we can look into this for you?
ahsan81
Constellation
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Friday in
LED and OLED TVs
Sure. I can send it