Original topic:

2024 50 inch neo oled.

(Topic created: Tuesday)
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EBE3
Cosmic Ray
Options
LED and OLED TVs
The remote that I have doesn't work had the tv for a week. The buttons kept getting stuck. How do I get that replaced the remote? It's still under warranty and the buttons. We'll stick under and stay down and and I can't do anything with the remote?
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GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

I would suggest contacting customer service and requesting a replacement remote.

https://www.samsung.com/us/support/contact/



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EBE3
Cosmic Ray
Options
LED and OLED TVs
Yeah, I contacted them with no luck. I tried to get a replacement remote right after I got the TV and they said, I filled out the wrong ticket even though I expressed on the ticket that I need a remote replacement, not TV service and now that my warranty has ran out, they won't do anything.
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GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

I was taking it as your tv was new and still under warranty as you mentioned.  what’s the complete model number for the tv 



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3Fees
Supernova
Options
LED and OLED TVs
Get a universal remote. I use a universal remote with the remote the TV came with so that I don't wear down the imprints on the buttons.

Cheers
3Fees



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