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Hello, One side of our fridge door support brackets have broken, snapped and so we can no longer insert the water holder. Not only is... View Post 
Samsung_Moderator
Hello @DownieDoyles7! Thank you for reaching out! I see how this can be frustrating with this occurr... View Post |
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Hi - I just had a Bespoke French door fridge installed earlier this week, and when I setup SmartThings I had the "Energy AI" button that I... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to our SmartThings community for t... View Post |
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Brand new ne63bb211ss heats to 425 when set to 350. Temperature drops to 320 before the heating element comes back on. The oven takes 45 minutes to... View Post
Samsung_Moderator
Hello there, and thank you for reaching out to the Community. Yes, the temperature for the oven can ... View Post |
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Just got this machine. I've followed the instructions, but cannot complete the instructions to enable the Auto Release. I am able to complete... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to use the ... View Post |
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My vacuum won't work and constantly says something is caught in the right wheel. There is nothing caught in the wheel. What can I do. I talked... View Post
Samsung_Moderator
Hello there, and thank you so much for reaching out to the Samsung Community. I definitely understan... View Post |
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Hello, I recently received my refiregerator and discovered a black linear line on the family hub screen after installation.I was wondering if... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be concerning with your new refrigerator. I wo... View Post |
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Hello, a year ago we bought this electric range and the past 2 weeks it randomly makes the chime noise when not in use like the oven is being... View Post
Samsung_Moderator
Hello @Ab37006! Thank you for reaching out! I see how this can be frustrating with your oven not sta... View Post |
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Does anyone know how to turn on the Samsung tone ? I went through the settings and everything is set for on, but it won’t play at end of my... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Not all Samsung dishwashers play a tone at the end of the cycle I... View Post |
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Our freezer door locked up and will not open. The handle moves but the drawer (it's a bottom freezer) is stuck very firmly in the closed... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That does sound like the freezer door is frozen shut. I would rec... View Post |
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Trying to calibrate my Samsung oven and can't find the correct sequence to get into it. View Post
Samsung_Moderator
Hey there! The following link will explain how to calibrate your oven so that it cooks properly 🙂 h... View Post |
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My range model number NY63T8751SS turns on the broiler when I open the range door. how do I stop this? View Post 
user2q9kO3iWBp
I might add that Samsung was very good about fixing a similar common issue with respect to our side ... View Post |
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Hi everyone. My second hand oven (don't know the model, sorry) came with rotisserie spits but has this cover at the end of the oven (picture... View Post 
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We always use the same wash cycle setting and sometimes the door will pop open upon completion and sometimes it doesn't. We can't figure... View Post 
SamsungAllie
If you haven't already done a power cycle (unplugging it or flipping the circuit breaker off for a f... View Post |
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We believe our new propane range has preheat and cooking temp issues. I used the calibration method in the manuals with a store bought oven... View Post
SamsungAllie
Typically, ranges will cycle between temperatures to keep the oven stabilized at the degree you set ... View Post |
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After making dinner last night, including repeatedly opening and closing Fridge and FlexZone sections without an issue (lights on as usual), my... View Post |
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All 5 ignitors on my NX60A6511SS/AA gas range just stopped working. No clue why. Im able to manually light them and use them but it seems odd all 5... View Post
SamsungAllie
I agree that it is odd for them all to go out! There are a couple of things that you can check to se... View Post |
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ne63t8111ss oven supposedly has smart control from the app, but it keeps disconnecting all the time. This feature was one of the main reasons for... View Post
SamsungAllie
Hey there! I can certainly understand how frustrating it is for your range to continuously disconnec... View Post |
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The temperature control knobs on our stove have broken 3 of 4 View Post
SamsungAllie
I definitely understand the request and need for the replacement part(s) at this time and recommend ... View Post |
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Full door will not latch. If smaller top door is open, you can latch the larger door section. But when you close the smaller top door, the full... View Post
SamsungAllie
That sounds super frustrating! I was able to find a link with some troubleshooting steps that may co... View Post |
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My range takes 90 min to 2 hrs to get to 350 degrees?! Wattage is enough and the oven is 2 months old. Any recommendations? View Post
SamsungAllie
I can definitely understand how frustrating that is and am delighted to assist you! Try out the foll... View Post |
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First- WE DO NOT HAVE KNOBS, it’s touch. our warming center keeps turning off and on by itself, symptom always present after long cooking... View Post
SamsungAllie
I can understand how concerning this is and am delighted to assist you! Have you done a power cycle ... View Post |
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induction range that I bought - NE63B8211SS has a touch screen that is so sensitive brushing up against it while cooking constantly tuns the oven... View Post
Samsung_Moderator
Hi there, Thanks so much for posting about this. I can certainly understand how this could be concer... View Post |
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Hello! I hust bought a Samsung Bespoke 4 Door Refrigerator a few days ago and i cannot connect to the fridge with the Smart Things App at all. I... View Post
Samsung_Moderator
Hi there, Thanks so much for posting about this. I can certainly understand the frustration with not... View Post |
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My dishwasher sounds like it's starting....does the drain at the beginning but won't cycle into clean mode. It only chimes and blinks about... View Post
Samsung_Moderator
Hi there, Thanks so much for reaching out about this. I can definitely understand the concern with y... View Post |
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Oven not working. Was texting back and forth with Samsung and after an hour they sent me a link to the owners manuel which of course I checked... View Post 
Samsung_Moderator
Hi there, I'm so sorry for any confusion about this. The steps to turn off demo mode can actually be... View Post |
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So I cant find anything in the manual for my range to silence the preheat alert. Does anyone know how I can do this? [short of throwing it off my... View Post
Samsung_Moderator
Yes! Thank you so much for providing that. Unfortunately, I did confirm that this model does not hav... View Post |
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