Brand New Refrigerator

[SPB21]

 I just took delivery on a new Samsung Refrigerator and the water dispenser leaks.

When I dispense water it is fine.  After I dispense Ice, some ice get left behind in the  and eventually melts and leaks.

Is this  a design flaw? 

Model Number RF27T5201SR

[SPB21]

 I just took delivery on a new Samsung Refrigerator and the water dispenser leaks. When I dispense water it is fine.  After I dispense Ice, some ice get left behind in the shoot ( this program wont accept the correct spelling????)  and eventually melts and leaks. Is this  a design flaw?    Model Number RF27T5201SR

[Samsung_Moderator · Accepted solution]

Hi there, Thanks so much for posting about this. I can certainly understand the concern with your brand new refrigerator dripping water from the dispenser. It sounds like the refrigerator may need to be properly levelled. I'm providing a link below that can walk you through how to level the refrigerator. 

https://www.samsung.com/us/support/answer/ANS00062321/

Additionally, it is important to note that when using the crushed ice feature, it is more likely for ice pieces to remain in the dispenser tubing.