Original topic:

Soundbar stuck "ON"

(Topic created: Wednesday)
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vanillagorillaatl
Constellation
Options
Home Theater

I have an older soundbar that has worked great.  I have been using it with my laptop at work for speakers.  I had to disconnect it from my laptop and when I connected it back and turned it on it will not connect.  All it does is stay "ON" the display.  I've tried holding in the volume up/down and nothing.  I tried holding the power button in and nothing.  The remote will turn it on but will not turn it off.  I have to unplug it to turn it off.  Any ideas other than trash it and buy another one?

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3 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Home Theater

Do you perhaps have the model number 



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vanillagorillaatl
Constellation
Options
Home Theater

HW-Q60R

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! Can you attempt the factory reset on the soundbar? Please try the following: 

 

Turn on the soundbar.
Press and hold the "Vol Up" and "Vol Down" buttons on the soundbar (not the remote) for about 5-10 seconds until you see "INIT" or "INIT OK" on the display.
The soundbar should power off and restart.
Reconnect it to your laptop and test.

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