Original topic:

Q990D HDMI Ports Quit Working

(Topic created: 05-08-2025 04:49 PM)
10500 Views
useru0G76TQYOm
Asteroid
Options
Home Theater
UPDATE: I have no sound even through the eArc port. Sound only comes from the TV
 

So I usually have my PC hooked up to HDMI port 1 on my Q990D and use eArc going to my S90D. This has been working fine for months until today. My PC no longer sees the soundbar.

 
I tried to plug the hdmi cable from my pc into the TV and I get a picture, but I can't get any sound out of the sound bar. If I turn on QSymphony I can hear parts of the audio from the TV but nothing from the sound bar. 
 
I did a factory reset on the sound bar and still had the same issue. Any ideas? 
 
My blueray player doesn't seem to get picked up by the sound bar either. I get no image when I go to external devices on my S90D and then to hdmi 2 on the sound bar. 
25 Replies
tofa21
Asteroid
Options
Home Theater

Same happened with me, auto updated to 1024.1 and now facing this! Before this my soundbar was working perfectly. Tried resetting and everything but nothing work on eARC

mdinmd
Constellation
Options
Home Theater

updated accidentally from 1021 to 1024 and this happened to me as well, so upset

user3r2jo5MEXZ
Constellation
Options
Home Theater

I have the same issue, except mine is a new soundbar. everything seemed to work for couple of days, and now no sound on the ARC connection. Updated version is v1024.1. So frustrating.

userH2zOQcXndB
Constellation
Options
Home Theater

I have same issue. I can only power on and off. No connectivity. I can't even factory reset. Even deleted devise in smart things and when try to reinstall devise it cannot be found. It's useless.

Jefflbs
Constellation
Options
Home Theater

Came here to investigate.

I’ve had the Q990D for like a month with zero problems and then all of a sudden today it will not play anything that is outputting Dolby Atmos.

Everything else seems to work, but nothing with Atmos.

Wondering if I was hosed by a recent firmware update…

0 Likes
LtJiz
Constellation
Options
Home Theater

I have the exact same problem after update 1024.1 which was performed without my consent at a samsung repair centre because I sent it in for repair concerning the subwoofer. 

So i received my 1000 euro soundbar with more issues than I had before!

After the forced update that bricked so many soundbars, and now this. Samsung, you're done. This is utterly ridiculous and totally unacceptable!